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Policies

Online Orders

Most online orders will be ready within one business day if the merchandise is in stock. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pick up. If you need an item right away we ask that you call us to confirm that the product is available and in-stock. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.

You can choose to pick up your item in-store or we offer contactless pick-up.

Backorders

If an item you order online is out-of-stock or backordered we will contact you to discuss your options and your card will not be charged.

Returns

If there's a problem with something you purchased from us, you can return it to one of our stores. Returned merchandise that appears used will be subject to a restocking fee. 

All bicycles are subject to a 10% restocking fee. Our restocking fee is waived for all Holiday purchases, but you must return your purchase by January 10, 2021. 

Labor fees are not refundable (i.e. custom built wheels). 

Prices and Information

Our website is intended to help you. We make every effort to maintain current, accurate prices in our 'Online Catalog'. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!

Information Security

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When you account information is displayed on your screen we only display the last five digits of your credit card number. You also have the choice of whether or not to save your credit card information with us in your Online Account.